Terms and Conditions

BOOKING TERMS & CONDITIONS

YOUR CONTRACT IS WITH RATA APARTMENTS - OHAKUNE

1. RESERVATIONS

Your booking is not confirmed until you receive a confirmation email from us and have paid a deposit.

2. PAYMENTS

• All payments are made in NZD. Payments by bank transfer must be received in full. Payments made with a credit or debit card, are subject to a 3% surcharge.
• Full payment is required if arriving within fourteen days of booking.
• If your arrival date is not within 14 days, you will be billed a deposit of 30% of the confirmed rate.
• The balance is required 14 days prior to arrival.
• Cancellations see section 11

3. SECURITY DEPOSIT

A security deposit of $300 will be held on your credit card 1 day prior to arrival.

Our manager will inspect the apartment at check out. If there is any damage that needs rectify, we will photograph it and report the amount to you.

If there is no damage to the apartment, the hold will be released 7 days after arrival.

4. ACCIDENTAL DAMAGE

If anything is spilled on the carpets or surfaces, please inform us immediately so we can inform our cleaning company of the best way to remove these.

5. TIME OF ARRIVAL AND DEPARTURE

Check in and Check out times are stated on your reservation agreement supplied at the time of booking. Earlier and later check in and out times, are subject to a charge and must be agreed in writing.

6. NUMBER OF GUESTS

The number of guests staying in the property is not to exceed the number specified in the booking confirmation. Under no circumstances will any additional guests be allowed to stay without prior agreement and payment.

For safety and security reasons we require the names and ages of all the guests staying.

Guests will be Vetted via Online Booking Agents or Social Media.

7. MANAGEMENT ACCESS TO PROPERTY

The management has access rights to the Apartment at any time for necessary maintenance issues.

8. PUBLIC SERVICES AND LIABILITY

The management is not liable for any utility supply breakdowns outside its control

9. INSURANCE

Please ensure that your party has adequate travel insurance for cancellation, ill health, personal belongings, public liability etc. The management will not be held responsible for any accident, injury, loss or damage to property or person, however caused.

10. BOOKING CHANGES BY YOU, THE CLIENT

We will accommodate booking changes depending on availability.

11. BOOKING CANCELLATION BY YOU, THE CLIENT

• Any cancellations must be via email
• 100% of paid prepayments refundable when cancelled 14 days before arrival or earlier.
• 0% refundable if cancelled after.

12. DISRUPTION DUE TO COVID-19 TRAVEL RESTRICTIONS

If your travel is cancelled due to Covid-19 restrictions, we will convert any money paid by way of deposit or full payment to a credit which can be used up to 1 year from the original date of check in. Please supply proof of disruption for our records.

13. CANCELLATION OR AMENDMENT BY US, RATA APARTMENTS OHAKUNE

In the unlikely event that Rata Apartments cancels your booking; the full amount will be refunded.

14. NO PETS

Please do not bring Pets with you. 

14. ACCURACY OF INFORMATION

All information supplied is correct and accurate to the best of our knowledge.